Common Pain Points
- Monthly members tracked in Excel, so missed or incorrect charges happen from time to time
- Nobody remembers how many sessions are left on a class package, and customers complain that it "suddenly ran out"
- Renewals rely on manual WhatsApp reminders, so churn stays high
- Invoices and payment records are scattered, making month-end reconciliation a headache
Core Features
๐ Automatic Monthly Membership Renewal
Set monthly, quarterly or annual billing cycles; invoices are generated and payment reminders sent automatically.
๐ซ Class / Service Packages
Customers pay once for multiple sessions, deducted one by one, with validity periods and usage rules you define.
โฐ Expiry Reminders
Automatic WhatsApp / Email reminders to customers and staff before memberships, packages and contracts expire.
๐ณ Automatic Payments
Integrate MPay, credit cards, bank transfer and other channels, supporting recurring charges and one-off purchases.
๐ค Member Centre
Customers can check membership status, package balance and transaction history at any time, cutting front-desk enquiries.
๐ Renewal Analytics
Reports on renewal rate, churn rate and popular packages to help you refine your membership plans.
Industries We Serve
- Fitness / Yoga: monthly memberships, group class packages, private session counts
- Beauty / Hair / Massage: treatment packages, monthly membership plans
- Education Centres / Tutoring Schools: course packages, term memberships
- Maintenance / Repair Services: annual maintenance contracts, on-site service visit packages
Frequently Asked Questions
What is the difference between a subscription model and a package model?
With a subscription, fees are charged on a recurring basis (for example a monthly fee) and the membership stays active; with a package, the customer pays once for multiple sessions, which are then deducted one by one. The same system can support both models at the same time.
How does automatic renewal work?
The system automatically generates an invoice or charges the customer according to the cycle you set (for example monthly), and sends a notification before each renewal. Customers can check their status or cancel at any time in the member centre.
Can I set an expiry date for packages?
Yes. For each package you can set how many days it remains valid after purchase, the interval between uses, whether it is transferable and other rules, and the system automatically reminds the customer before expiry.
Which payment methods can be supported for collecting payments?
We can integrate the payment channels commonly used in Macau, such as MPay, credit cards, bank transfer, WeChat Pay and Alipay, configured according to your customers' habits.
Related Services
Want to automate your membership and package management?
We offer a free business assessment to help you design the subscription and package plan that suits you best.